Uptime and Reliability
OC48/ Gigabyte fiber optical connections are used in Host Papa's offices, through different providers, for total network redundancy. A triplet redundant firewall provides protection, USB and diesel powered backup are featured, in the event of an emergency outage. Experts are on site 24/7, in the event of an emergency, and machines and people constantly monitor the power and router connections to avoid outages. Fire suppression and climate control system are also employed in their offices. Uniformed security provide optimal protection to data centers.
Intel servers are used by Host Papa, and Cisco system powered routers and switches, along with mirrored RAID arrays, hold customers' files in place. 99.9% uptime is guaranteed, and backups are performed regularly, and data files are transferred to other locations regularly, to ensure they are secure.
Hosting Plans and Tech Features
| # | Hosting Type | Plan Name | Storage | Bandwidth | Price/mo | Renewal |
|---|---|---|---|---|---|---|
| 1 | Shared | Starter | 100 GB SSD | unmetered | $1.67 | $9.99 |
| 2 | Shared | Business | unlimited SSD | unmetered | $1.67 | $14.99 |
| 3 | Shared | Business Pro | unlimited SSD | unmetered | $14.95 | $24.99 |
| 4 | WordPress Managed | WP Starter | 100 GB SSD | unmetered | $1.67 | $9.99 |
| 5 | WordPress Managed | WP Business | unlimited SSD | unlimited | $1.67 | $14.99 |
| 6 | WordPress Managed | WP Business Pro | unlimited SSD | unmetered | $14.95 | $24.99 |
| 7 | VPS | Mercury | 60 GB SSD | 1 TB | $19.99 | $19.99 |
| 8 | VPS | Venus | 125 GB SSD | 2 TB | $59.99 | $59.99 |
| 9 | VPS | Earth | 250 GB SSD | 2 TB | $109.99 | $109.99 |
| 10 | VPS | Mars | 500 GB SSD | 4 TB | $169.99 | $169.99 |
| 11 | VPS | Jupiter | 1 TB SSD | 8 TB | $249.99 | $249.99 |
| 12 | Reseller | Bronze | 50 GB SSD | 500 GB | $29.99 | $29.99 |
| 13 | Reseller | Silver | 100 GB SSD | 1 TB | $39.99 | $39.99 |
| 14 | Reseller | Gold | 150 GB SSD | 1.5 TB | $64.99 | $64.99 |
| 15 | Reseller | Platinium | 200 GB SSD | 2 TB | $89.99 | $89.99 |
| 16 | Reseller | Titanium | 250 GB SSD | 2.5 TB | $119.99 | $119.99 |
Control Panel and Software
cPanel is used, and all administrative functions are performed within the organization. cPanel is intuitive, easy to understand, and large icons are easy to read. Stats, included current disk space, bandwidth, and other information, are all displayed on the main screen.
Support Performance
Email support is offered 24/7, 365 days a year, and a live chat option, or telephone number are provided, for assistance in English and French. Videos, tutorials, and other services are also provided, for customers to do things on their own.
Pricing, Value and Renewal Fees
Like other hosts, rather than offering confusing price plans and services, Host Papa opted to provide one service plan, for all customers. Starting at $4.95, customers receive a free domain name for life, unlimited storage, email, bandwidth, and databases. Further, customers receive unlimited add-ons, parked and sub-domains. Their featured package also includes: PHP, CGI, Perl, mySQL, SSI, frontpage extensions, web stats, and various other features.
Marketing bonuses, valued at over $500 are also included. From Google Adwords, to Yahoo, and SEO tools, several bonuses are provided in their package plan. Secure checkout, paypal connections, and other e commerce tools, also make their hosting simple for those building a web shop. Multimedia players, including Shockwave and Flash support, along with Real Video and Audio, make site production simple.
Conclusion: Do we recommend HostPapa?
The 100% green provided, is young, but rapidly growing; with affordable plans, and high value services, small to mid-size businesses will appreciate their service offerings. At $4.95, and over $500 in bonuses, the value is great for customers. Technical support and security meet the highest standards, and the use of cPanel, provides a mature control panel, and long list of features to users. Great online and over the phone support, are also features consumers can appreciate, and completes a relatively strong, online host.
